Health & Self-Control · For Malaysian Users
Mytown88 Responsible Gaming — Play Smart, Stay in Control
At mytown88, the thrill of gaming goes hand in hand with awareness and responsibility. This page provides practical guides, self-control tools, and support resources to help you enjoy the platform in a healthy, balanced way.
1. mytown88's Commitment to Responsible Gaming
Mytown88 takes its responsibility to user well-being seriously. We believe online entertainment should be enjoyable, controlled, and harm-free for everyone. That is why we provide a range of tools and guidance designed to help Malaysian players maintain healthy gaming habits.
The mytown88 platform is strictly for individuals aged 18 and above. We actively prevent underage access and fully support responsible gaming initiatives. Gaming is entertainment — it should bring enjoyment, not stress or financial hardship.
We encourage all users to set personal limits, monitor their gaming habits, and contact the mytown88 support team if they need assistance or wish to activate any of the self-exclusion tools available on the platform.
2. Recognise the Signs of Risky Behaviour
It is important to recognise the early signs that gaming may be having a negative impact on your life. The sooner you become aware, the easier it is to take the right steps.
Signs to watch out for include:
You find yourself playing longer than intended and struggle to stop, even when you've already decided to.
You are borrowing money, dipping into savings, or neglecting important bills to keep playing.
You feel anxious, irritable, or distressed when you can't play or after a loss.
Gaming is starting to affect your relationships with family, friends, or your performance at work and in daily life.
If you recognise two or more of the above signs in yourself, we encourage you to take a break and consider seeking professional help.
3. How to Set Effective Time and Budget Limits
Setting personal limits before you play is a best practice recommended by mytown88 to all users. This mindful approach lets you enjoy the entertainment without the risk of going beyond your means.
Budget Limit
- Decide in advance how much money (RM) you are comfortable spending on entertainment over a set period — daily, weekly, or monthly.
- Think of this amount as an "entertainment expense" — the same as any other leisure activity — not as an investment or a way to make money.
- Stop as soon as you reach your budget limit, regardless of how the session is going.
Time Limit
- Set a time reminder using a clock or your phone before you start playing.
- Take at least a 15-minute break every hour of play to reassess how you are doing.
- Avoid playing when you are feeling stressed, sad, or emotionally unstable — decisions made in that state often lead to regret.
- Do not sacrifice sleep or family time for gaming.
4. Available Self-Exclusion Tools
Mytown88 offers several self-exclusion tools that can be activated through your account or by contacting our support team. These tools are designed to give you full control over how you use the platform.
Set a maximum deposit amount in MYR for a given period. This limit will be enforced automatically by the system.
Activate a cooling-off period of 24 hours, 7 days, or 30 days to give yourself a break from the platform.
The option to close your account for an extended period. Contact mytown88 support to activate this immediately.
To activate any of the self-control features above, log in to your account or reach our support team by email: [email protected]
5. Minor Protection
Mytown88 has a firm commitment to preventing individuals under 18 from accessing the platform. All users are required to verify their age upon registration, and we reserve the right to request identity verification documents at any time.
If you are a parent or guardian, here are some steps you can take to protect children from accessing online gambling content:
- Keep your device and account passwords secure and do not share them with children.
- Use parental control software to block access to gambling websites.
- Always log out of your mytown88 account when you are done.
- Have an open and honest conversation with your children about the risks of online gambling.
If you suspect a child is using this platform, please contact mytown88 support immediately so that appropriate action can be taken without delay.
6. Life Balance & Professional Support Resources
Online gaming should only be a small part of a balanced life. mytown88 encourages users to prioritise family, work, health, and social activities over gaming.
Keep this simple principle in mind every time you feel like playing:
- Play with disposable income only — never use money set aside for essentials such as rent, food, or bills.
- Accept outcomes calmly — winning and losing are part of the game. Do not chase losses with bigger bets.
- Take a break before playing again — after a session, wait at least a few hours before playing again.
If you or someone you know is struggling with gambling-related issues, we encourage you to seek professional help. Counselling and support services are available in Malaysia through various official government channels and accredited non-governmental organisations.
The mytown88 support team is also ready to help you activate self-control measures or close your account if needed. Reach us at [email protected] or through the support channel in your account. You can also check FAQ us for more information on account controls and available options.