Official Document · Updated 2026
Mytown88 Privacy Policy — Malaysian User Data Protection
This Privacy Policy describes how mytown88 collects, uses, stores and protects your personal information. By using our platform, you agree to the privacy practices described herein.
Effective Date: 1 January 2026 | Version: 2.0
1. Information We Collect
Account Information
When you register at mytown88, we collect the personal information you provide directly, including your full name, email address, phone number, date of birth, and chosen username. This information is required to verify your identity, create your account, and enable you to make full use of our services.
Payment Information
To process deposits and withdrawals in MYR (RM), we may collect information relating to your payment method, such as your bank name, verified account number or digital wallet details. We do not store credit or debit card details directly — all financial transactions are processed through third-party payment providers that comply with strict security standards.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, time zone, and usage data such as pages visited, access times, and actions taken within the platform. This data is used to improve platform performance and identify any technical issues.
Cookies & Tracking
Mytown88 uses cookies and similar tracking technologies to remember your preferences, maintain your login session and analyse platform usage patterns. You can configure your browser settings to reject cookies, though this may affect certain platform functions.
2. How We Use Your Information
Mytown88 uses collected information solely for legitimate purposes necessary to the operation of the platform. The primary purposes for which your data is used are as follows:
- Account Management: To create, verify and manage your user account, including any required identity verification processes.
- Transaction Processing: To securely and accurately process deposits and withdrawals in MYR via supported local payment methods.
- Platform Security: To detect and prevent fraud, money laundering, account abuse and other security threats.
- Customer Support: To provide effective assistance when you reach out to our support team.
- Service Improvement: To analyse usage patterns and improve the user experience across the platform.
- Account-Related Communications: To send important notifications relating to your account, security or service changes. mytown88 will not send marketing communications without your consent.
We do not use your data for any purpose beyond those stated above without first obtaining your explicit consent.
3. Data Storage, Security and Sharing
Data Storage and Security
All mytown88 user data is stored on secure servers with encryption protection. We implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Access to user personal data is restricted to staff who require it to carry out their operational responsibilities.
While we take all reasonable measures, no method of internet transmission or electronic storage is completely secure. You are encouraged to use a strong password and never share your account login details with anyone.
Third-Party Sharing
Mytown88 does not sell, rent or disclose your personal data to third parties for marketing purposes. We may share necessary information with selected third parties in the following situations:
- Payment Providers: To securely process your deposits and withdrawals in MYR via supported methods such as FPX and digital wallets.
- Game Providers: Minimum technical data required to ensure games function correctly.
- Legal Requirements: When required by law or a valid court order.
- Platform Protection: For fraud detection and security purposes, shared with approved security service providers.
4. Your Rights as a User
As a mytown88 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team through the available channels in your account.
You may request a copy of the personal data we hold on your account at any time.
If any information we hold is inaccurate, you have the right to request its prompt correction.
You may request the deletion of your personal data, subject to legal requirements and minimum data retention obligations.
You may object to the processing of your data for specific purposes unrelated to core account operations.
5. Policy Changes & How to Contact Us
Changes to the Privacy Policy
Mytown88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data management practices, legal requirements or service improvements. The latest version will always be available on this page with an updated effective date. Your continued use of the platform after any changes are published will be considered your acceptance of the latest version of this Privacy Policy.
We encourage you to review this page periodically, especially before using any new features or services introduced to the platform.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: [email protected]
- In-account support channels — available 24 hours a day, 7 days a week
This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy mytown88. For any privacy or account-related FAQs, visit the FAQ page for quick and clear answers.